Posted 8 months ago

Role Purpose

To provide:

  • support for the ServiceNow platform
  • Agile development capability
  • Subject Matter Expert consultancy and guidance

Deliverables

  • BAU Support
  • Development backlog reduction
  • Best practice platform compliance

Tasks

  • Assist platform owner with BAU support for request, incident and change
  • Ensure platform knowledge is maintained
  • Assist platform owner with the development of stories in the backlog
  • Participate in sprint planning, review and prioritisation of requirements
  • Provide lead development capability for delivery of sprint stories
  • Assist platform owner in agile development story management
  • Attend daily huddle meetings to review BAU and Dev status
  • Provide best practice consultancy to all stakeholders
  • Assist platform owner and process manager in developing control and governance reporting and dahboarding capability
  • Assist CMDB manager in implementing Hardware Asset Management
  • Assist in creation of offshore MSP team capability

Technical expertise required

Must – ITSM, IRM/GRC, Integration experience, CMDB, Asset, HAM

Good to have – VR, CSM, Performance Analytics, SecOps

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